The Sun reported that thousands of Chelsea fans were unable to access Stamford Bridge Stadium due to electronic ticketing system failure. Before the first game of the Premier League season, thousands of Chelsea fans were unable to access Stamford Bri...
Before the first game of the Premier League season, thousands of Chelsea fans were unable to access Stamford Bridge Stadium due to a malfunction of the club's new mobile app's electronic ticketing system. Many fans were angry about this because the problem caused the waiting line.
fans were advised to arrive early to accommodate the new ticketing system. However, the system has been criticized as a “mess mess” with Blues fans waiting outside the court, hoping to see a “special unveiling” at 1 p.m. The final unveiling was just a big banner that announced the team as the world champion.
host and Chelsea fan Olivia Buzzaglo slammed the club's handling of the ticketing system on X platform: "No one can use their tickets," she said, calling the situation "an absolute mess." A fan who paid up to £230 for the ticket was told his ticket was invalid and was trapped off the court. It wasn't until the game started at 2 p.m. that most fans were able to enter the stadium.
Chelsea Club issued a statement saying: "The club realized that some problems occurred in the ticketing system about 30 minutes (12:30 to 1:00) before today's Premier League match against Crystal Palace. We will do everything we can to ensure that such incidents do not happen again. We apologize to the affected supporters and thank them for their patience. The problem has been resolved and all voters enter the stadium safely before the kickoff."
To encourage fans to arrive early, the club has offered a half-price drink between 12 noon and 1 pm and the gates will be opened from 12:30. Some fans said the app couldn't load when they arrived at the entrance to show their tickets; even if they could load, the tickets would disappear before entering.
A frustrated fan uploaded a photo of the chaotic scene and tagged the club on the X platform, saying: "All fans are working hard to get into the stadium. Please do better."
